Support
SmartboxPower app support
Smart energy management for installers and energy companies. On this page you will find help with using the SmartboxPower app.
Download Smartbox Consumer or open the customer portal in your browser.
Contact
Questions or a problem? Please feel free to contact us:
- Name
- Smartbox Solutions BV
- Address
- Edvard Munchweg 28D, 1328 MA Almere
- [email protected]
- Telephone
- +31 (0)36 781 0081
We usually respond within 1–2 business days.
Access to the app
SmartboxPower works with an account that you receive from your installer or energy company. Don't have login details yet? Please contact your supplier.
Frequently asked questions
Log in with Face ID or fingerprint
After your first login, you can enable biometric login in your profile for fast, secure access. Your biometric data always remains on your own device.
Two-step verification (2FA)
When logging in, enter a verification code. This extra step protects your account from unauthorized access.
I don't see any data
- Check that you have selected the correct location.
- Check your internet connection.
- Does it still not work after that? Email to [email protected].
Export statistics and reports
On the reporting page you can view reports per month or per year, and export and share quarterly values and consumption as a CSV file.
What data do I see in the app?
Real-time power from solar panels, battery (charge status), the grid, wind energy and consumption, plus statistics, quarter-hour values and the EPEX price trend.
Does the app work on multiple installations?
Yes. If you manage multiple locations, you can easily switch between your installations within the app.
Privacy
Read how we handle your data in our privacy policy.
About us
SmartboxPower is a service of Smartbox Solutions BV, located in Almere, the Netherlands.